I was visiting a prospect today at a thriving business that caters to mainly women.  I walked into the well decorated and impressive building to be greeted by nothing.  There were two women, very nicely dressed etc. at the front counter who couldn’t take the second to make eye contact and greet me. I approached the counter and finally just broke the ice myself.  The woman was pleasant enough, but it just felt stone cold.  She asked for my business card and she walked away.  I guessed I should just go ahead and grab a seat and wait….

Another woman walked into the establishment only to be greeted with smiles and warmth. Both reception area women approached her and helped check her in, etc.  I sat in the chair thinking to myself how sharp of a contrast the greetings were… One cold and ALL business, one warm and inviting.  

Shouldn’t the experience we create for our clients and our vendors send a consistent message? People don’t forget the experience, the experience is what either makes us or breaks us.

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Tags: customer service