We were in the process of upgrading one of our e-commerce clients to the new version of Miva : version 5.5 when we ran out of server disk space on the account: this obviously brought the streaming Miva 5.5 upgrade to a screeching halt.  We had to call MIVA and place a trouble ticket for them to reset and re-stream the live update: within 20 minutes of our call our project was already being worked on by Miva technicians and within one hour, our dilemma was solved.

Here’s the most impressive part:  Miva called our office to confirm that they had implemented the changes and that everything was performing as it should.  That NEVER happens! I was amazed enough to post this blog about the experience.  Miva is taking strides to improve all facets of their customer service, and frankly, they taught me a valuable lesson: sometimes an email isn’t enough: that personal touch is what truly sparks the WOW factor.

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Tags: miva 5, miva tech support