So, I’m what’s known as a ‘GOLD LEVEL VIP’ at our domain registration company, all that means is, they get lots of coin out of us as we register domain names for clients’ web sites, etc. I’ve been using the same company for at least 6 years now, and for the most part, they have handled each request for tech support with relative ease, until yesterday.
We had a bizarre occurrence happen, one of our domains decided to change it’s DNS back to the domain registrar (which is a default setting on the domain name). The web site wasn’t mission critical, but nonetheless we did NOT change the DNS so we were curious on how it got that way. I changed it back with ease, but wanted to know why it happened, I email the company using their contact form and got a response back late last evening from ‘Christine’. Here was the entire response to my question:
- “Have you tried managing the Advanced DNS Records of the domain name on the Account Manager?”
How does this answer how this domain switched it’s own DNS? Did the domain name itself log in with my account user and pwd and change it’s own settings? Further, the email says NOT to reply back, but then says, to answer our question, reply back to this message. So which is it? Do I reply or Not reply?
I’m just sick of automated canned lazy non human being responses. If you want to call me a ‘Gold VIP’ then treat me like one. Maybe just a Hi Tom every once in a while? Maybe actually answer my tech question with a human response? Perhaps I need to aspire to a higher level to get an intelligent answer: like the super duper diamond club or something similar.
That settles it: All of our clients are now part of the On Target Bright & Shiny 20 Karat Diamond VIP Club. You’ll always get a human being to answer the phone (and speak the vernacular WELL), you’ll always get a REAL person to respond to your email and / or tech support questions, and we’ll even call you by your first name and treat you like you are indeed part of the human species. Wanna join the On Target bright shiny 20 karat diamond VIP club? Call us today and discover true human interaction: 407-830-4550.
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Tags: customer service
