Saw this great post from Seth today and got me thinking about web sites and customer service: So many times we will have a client who does not want phone calls and will not supply a phone number on their web site. I don’t know about you, but I think just seeing a phone number instills confidence, especially when I’m on an e-commerce type web site. Just knowing that if I needed to call, I would have the option.
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Tags: customer service
